Technical Requirements and Browser Support

If you're reading this, that means you have a web browser and an internet connection, so you're already off to a good start!

The GetSetup Website

Our site is designed to work with all major browsers, including:

  • Google Chrome
  • Safari
  • Firefox
  • Edge 

For each browser, we support the two most recent versions.  You can see the most recent versions here.  You may be able to use older versions or other browsers on GetSetup, but we're unable to provide tech support for those. If you encounter an error or a bug, please let us know!

Ad Blockers and Privacy Plugins

These browser extensions interfere with the GetSetup's website and break our customer support tool. Each plugin offers the ability to 'whitelist' websites so the site can operate without interference. We strongly recommend that you whitelist GetSetup.

Live Online Classes

GetSetup classes are live online classes, meaning they meet using video chat.  

For the best experience, you should be using a computer or device with a microphone and a webcam.  Most laptops, tablets, and phones now have these built-in. Older computers might have them as separate attachments.  It's possible to participate without a webcam, but it won't feel as social. Guides should use a laptop, but learners can more easily use a tablet or even a modern smartphone to join live classes. Each learner should have access to an individual device to join a class.

For reliable video chat, the most important thing is to have a reliable internet connection.  Faster is better, but most DSL and Cable internet plans will be sufficient.  

If you want to test your internet connection speed, you can do so using Suggested minimum speed for reliable video chat is 1Mbps for both upload and download.

GetSetup uses an app called Zoom as its video chat platform.  Zoom works with all kinds of devices and operating systems.  If you want you can read more about the Zoom technical requirements, but you don't need to - for 99% of people, it just works.  You will be prompted to download Zoom the first time you join a GetSetup class.  

Families from all over the world are able to use Zoom, but there are a few countries or regions in which it is not supported due to regulatory reasons.  You can find an up-to-date list of these countries here.